"I wanted to express my gratitude and let you know how impressed I was with the service I received from you and your great staff. I applied with another lender before I contacted you. Many promises were made, but when it came time to close, they could not do what they said they could. Not only were you able to deliver on what was promised, but you and your staff were the most professional people I have ever dealt with in all my years of purchasing real estate. There were no delays and no surprises at closing. I will be forever singing your praises and recommending you to everyone I know."